FAQ
Office Hours: Monday – Friday 8:00am – 4:30pm
Cleaning Hours: First arrival window will be between 8:00 - 8:30am
Last arrival window is between 2:00 - 2:30pm
Note: These are approximate times and may vary.
Yes, Maids On The Way Inc. carries third party liability insurance and our cleaning team is bonded.
Yes, we review resumes, vet all references (personal and employment), carry out criminal record checks, and confirm legal documentation to work in Canada (if applicable).
Yes, our staff wear uniforms displaying the company logo. Each team member is required to wear a name tag and carry an ID card.
Yes, for the safety of our staff it is mandatory to wear shoes. However, they will be wearing shoe covers from the time they arrive until they leave.
Yes, our staff are professionally trained, we do spot checks and their performance is monitored. We believe in giving our staff continued education, opportunities for growth and advancement in the cleaning industry. Our staff are trained to use Quality Control Checklists as well as to be in contact with our office thus ensuring everything is in order before leaving your home.
As a general rule we provide 1 – 2 cleaners for a location. The number of cleaners depends on the size of the home being cleaned.
We do our best to ensure that the same staff member attends the same home each time, however this cannot be guaranteed.
We ask for a complete list of all animals you have. There may be situations where the animal will need to be separated from where our staff will be cleaning. We instruct our staff to refrain from touching and playing with the pets, safety reasons, also to limit what could be transferred over to the next client who may have allergies etc., the staff are instructed to not clean up after sick pets or their accidents.
Yes, we know every home and family are different. From the size, the layout to the way things make a house a home. By doing an in-home assessment we can access your needs and priorities, coming up with the best options to meet your cleaning needs.
Wherever you call home, we clean! This may include: single residences, duplexes, townhomes, semi-detached, suites/nanny suites, condos/apartments, and RV interiors.
It is up to you. You are not required to be at home during the cleaning service. In the event you are not home during the scheduled cleaning we will make arrangements with you to access the property. Ideally, eliminating distractions during a clean is key to allow our staff to carry out their work uninterrupted. In the event that you are working from home during a scheduled cleaning, our staff will be respectful of your space, but we ask the room they are cleaning in be unoccupied to allow our staff access.
This depends on your entry access. If you have an electronic keypad on your door, we will ask for a code in advance of the Clean. If you have a key lock door only, we require a key to be placed in a lock box on your door. If you require a lock box, we can provide one temporarily in advance. *Prior arrangements will be made for drop off and pick up of the key lock for your door. Many homes today can be disarmed/armed from your phone, allowing you to know when our team has arrived and left. If you have a security system you want set at the end of a clean, please plan with us in advance of the scheduled clean.
For security reasons, we do not carry keys to your home. If you have a key, you are required to keep it in a lock box, if you do not have a lock box, we will provide one temporarily.
Yes, we require a signed contract prior to the services engaged being provided. A signed contract is for the benefit of all parties.
24 hour cancellation policy. If you cancel or reschedule less than 24 hours of the scheduled clean, we charge 100% of the quoted job. If you need to cancel or reschedule, please call us at (604) 817-2002.
We always strive to provide the best service and want you to be 100% satisfied. However, in the event you are dissatisfied with any part of your cleaning service, please contact the office within 24 hours of the clean.
If your scheduled clean falls on a statutory holiday, we will contact you to reschedule your clean.
We provide the cleaning supplies. However, we prefer to use your vacuum so as to avoid transfer of allergens.
Should you or anyone in your home have a contagious illness, we ask you to please call our office to advise so we can appropriately reschedule.
Absolutely! We are here to tailor a service that suits your needs! For extra added cleaning services please contact our office 48 hours in advance. We will need your approval on the quoted ADD-ON before the clean, as well as scheduling in extra time needed for your add-on clean.
We ask that you take a few minutes the night before your scheduled cleaning to tidy. This will allow us to devote all our time in your home to cleaning, giving you the best value for your investment.
Should an item be damaged during the clean, we ask that you contact our office immediately to inform us so that we can take appropriate steps to assess the situation.
Yes, we require your credit card information to secure your appointment. (we do not accept cash).
We use Eco Friendly products, EPA/FDA approved, EWG verified, USDA approved, Non toxic, Biodegradable, Plant derived, safe around children/pets/food, recyclable containers.
Our team is very grateful for your tips. An estimated range is from 10-20% based on your satisfaction with the clean.